FAQ

Q: What types of bricks do you offer?

A: At Brickworks Supply, we offer facebrick, thin brick, handmade, klaycoat, glazed, and structural bricks. Facebrick are full-sized bricks designed for use on the exterior of architectural and residential buildings. Thin brick is real brick, simply cut thin to be used with different wall systems or interior applications. Handmade bricks are literally hand-crafted which creates a unique, irregular appearance with variations in texture and color, giving the brick a rustic, artisanal look. Klaycoat brick is a specialty matte brick that is coated yet breathable, meaning its permeable coating bonds to the surface of the brick and allows liquids and vapors to pass in and out without compromising the overall brick aesthetic. Glazed brick is also impervious to liquids and gases and is graffiti resistant, making it ideal for institutional applications. Both klaycoat and glazed bricks have custom color capabilities. Lastly, structural bricks are engineered to provide superior durability and load-bearing capabilities, making them an ideal choice for projects that demand both strength and aesthetic appeal.

Q: How do I choose the right brick for my project?

A: Selecting the right brick for your project can be overwhelming with the plethora of options available. Some things to consider include quality, size, color, availability, ease of installation, and environmental impact. Read more about selecting the right brick your project here.

Q: Can I request samples before placing a large order?

A: Yes! We highly recommend viewing a physical sample before placing your order. Brick can appear different in different lighting and when paired with different mortar colors. You can view samples in a Brickwork Supply Center near you, or contact us to request a sample for your project.

Q: What are your delivery options and charges?

A: Many of our Brickworks Supply Centers offer delivery services. Costs vary depending on the market and destination. Please contact your Brickworks Supply Center for more information.

Q: Do you offer bulk purchase discounts?

A: Yes, on a job to job basis we look to offer the best pricing, especially on larger projects. Additionally, bulk discounts can be offered when an order of accessory items are purchased in full truck loads direct from the manufacture to jobsite or customer warehouse additional discounts can apply.

Q: How do I place an order and what payment methods are accepted?

A: Orders can be placed in store, by phone, or via email. Payment methods accepted include cash, credit card, or check. Find a Brickworks Supply Center near you to get started.

Q: What is your return policy?

A: Please see our Terms and Conditions for our return policy.

Q: Do you provide technical support or advice for brick installation?

A: We offer many how-to and technical guides for installation on various products. However, these are only guides and we highly recommend consulting with a professional before beginning your installation process.

Q: Do you partner with contractors or architects?

A: Brickworks Supply Centers belong to their local chapters and multiple national associations. We are proud to support our partner through membership, trade shows, training and program sponsorships. A few of our partners are listed below, however there are many more local associations each center belongs to.

American Institute of Architects
American Society of Landscape Architects
ASTM
Brick Industry Association
Construction Specifications Institute
International Masonry Institute
National Concrete Masonry Association
US Green Building Council

Q: How do I contact customer service for further questions?

A: Please contact us with any questions or concerns, or reach out to your designated Brickworks Supply Center.